FAQ

Any device that has access to the Internet is good for monitoring. Once you install mSpy™ on your kid’s phone, you will be able to see the information from that phone using your own phone or computer as long as it’s connected to the Internet.

mSpy™ is compatible with any Android device (Samsung, Huawei, Xiaomi, LG, Motorola, etc.) and iPhones. However, mSpy™ will not work on old versions of Androids and iPhones (bought before 2010-2011).

mSpy™ is a universal monitoring solution that works on two main operation systems, iOS and Android. What’s more, there are several installation methods. Unlike other monitoring apps that only have the jailbreaking solution, mSpy™ allows you to choose how you want to install the app. If you don’t want to jailbreak a target device, you can install mSpy™ using Wi-Fi or iCloud Sync. Remember that the list of features will differ based on the installation method you choose. But the good news is that you can use several installation methods to increase the number of features.

Since mSpy™ is compatible with both iOS and Android operating systems, it works on iPad and tablets just as well as on smartphones. To start monitoring, install mSpy on a target iPad or tablet, log into your Control Panel and view all sorts of data, including location, social media messages, web history and much more.

mSpy™ is running perfectly on both operating systems, iOS and Android. As long as the targeted device is connected to the Internet, mSpy™ will be able to intercept the needed data and save it in your online account. You can check compatibility here.

To see the data gathered from the monitored device, Log into your mSpy™ account from any browser. Once the app is synced with the target device, all information will become available to you in your Dashboard.

If you are monitoring an Android device (Samsung, Huawei, Xiaomi, LG, Motorola, etc.), mSpy™ sends the updates from the target device to your mSpy™ account every 5-30 mins (depending on the Update Interval you set up).

If you are monitoring an iPhone, mSpy™ sends the updates from the target device to your mSpy™ account every 24 hours.

mSpy™ is created to work in the background more, meaning the app icon won’t be displayed on a target phone.

Once you install the app on Android, it’ll look like a system app with a different name which can’t be detected on a main screen. If a target device is iPhone, you can use Wi-Fi or iCloud Sync as an installation method. This way, you won’t install the app directly on their phone.

If you have any difficulties or need assistance, you can always contact our Support Team which is available 24/7 or try to find the right answer at Helpdesk.

We offer a few levels of mSpy™ technical assistance:

• Free Service: 24/7 email support, live chat assistance.

• Support Priority Line: 24/7 personalized customer assistance over the phone.

• mAssistance: VIP rooting assistance, installation of mSpy™ with Team Viewer, help with configuration, and 24/7 technical assistance over the phone, in live chat, and via email.

The Support Priority Line and mAssistance are paid services and non-refundable.

We offer various installation methods and the mSpy Google Play app is one of them. Install it on your and your loved one’s phone. Don’t forget to link them so that mSpy™ can access the data from a target phone.

After purchasing an mSpy™ subscription, you’ll receive an email with your account details. Once you do, simply open the mSpy Login Page and enter your credentials.

If you want to monitor an iPhone, you will need that phone’s Apple ID and password in order to set up monitoring. You might need to have physical access to the device for a few minutes to enable the iCloud backup and get the verification code. The process should not take longer than 5 minutes.

If you want to monitor an Android (Samsung, Huawei, Xiaomi, LG, Motorola, etc.), you will need to install mSpy™ directly on the phone. However, the installation takes only up to 10 minutes, and you will receive an easy step-by-step guide after the purchase. Furthermore, you can contact our tech support via chat at any time, and they will help you out with any issues that might arise. After mSpy™ is installed, you will be able to monitor the phone’s activities (text messages, locations, call information, etc.).

This is the mSpy™ app download file for Android devices. You can get the APK file after you create an account and purchase a subscription. Once you sign up, we’ll send you an email with installation instructions. These step-by-step guides include an mSpy download link, which you’ll need to use to set everything up. You can also log into your Control Panel and follow the on-screen instructions containing information about how to download the APK file.

After the installation, mSpy™ will operate in the background mode. Your child will not be able to see that mSpy™ is installed on their device.

If you’re a parent monitoring your teen and you no longer want to use mSpy™, you can remove it in a few simple steps. Visit our helpdesk for a detailed guide on how to uninstall mSpy™ from the phone. If you’re worried about your child uninstalling mSpy™, just remember that we designed mSpy™ to be virtually undetectable by kids. However, should they suspect that mSpy™ is on their device and attempt to remove it, you’ll be alerted.

In order to uninstall mSpy™, one needs to follow the specific instructions that only our customers get after the purchase. Once installed on a target phone, you can hide the app icon. mSpy™ is also designed to look like a system app under a different name, making it difficult to detect and uninstall.

If you’re looking for details on how to install mSpy™ remotely on a target device, it’s extremely easy. Start by purchasing a subscription, then check your email for your mSpy™ account details, plus information for installing on mSpy on your target’s Android or iPhone.

mSpy™ offers various installation methods besides rooting and jailbreaking.

Unlike most other monitoring apps that require rooting or jailbreaking, mSpy™ allows you to monitor just about any social media on Android, including Telegram, Snapchat, Instagram, WhatsApp and many others. On iPhones, the number of social media apps you can monitor varies based on the iOS version and installation method you choose.

If you want to monitor an Android (Samsung, Huawei, Xiaomi, LG, Motorola, etc.), you will need to install mSpy™ directly on the phone. However, the installation takes only up to 10 minutes, and you will receive an easy step-by-step guide after the purchase. Furthermore, you can contact our tech support via chat at any time, and they will help you out with any issues that might arise. After mSpy™ is installed, you will be able to monitor the phone’s activities (text messages, locations, call information, etc.).

If you want to monitor an iPhone, you will need that phone’s Apple ID and password in order to set up monitoring. You might need to have physical access to the device for a few minutes to enable the iCloud backup and get the verification code. The process should not take longer than 5 minutes.

mSpy offers several types of subscription. Premium one subscription covers one device only. But with Family Kit plan you can link up to 3 devices!

Yes, but it’s currently possible only if your loved one uses Google Chrome on an Android phone. With mSpy™, you can see someone’s complete web history and check if they’re searching for something controversial.

mSpy™ isn’t a hacking app. It’s a complete monitoring solution created to help parents and couples to keep an eye on their loved ones' online activity and safeguard them from potential dangers. Although mSpy™ has a hidden mode, allowing the app to work in the background, we’re not associated with hacking activity in any way. What’s more, we always remind our customers that if you want to monitor an adult person, you have to get their consent. Otherwise, monitoring will be considered illegal.

Also, the law is on your side if you’re monitoring your underaged child who is living under your care. But it’s only up to you whether to hide the mSpy icon or tell them about your actions.

mSpy tracks the deleted text messages in case they were not deleted right away after sending (within a couple of minutes). They are available among all other messages.

To buy an mSpy™ subscription, follow these steps:

• Open a website and press the “Try now” button.

• Create an account.

• Choose the type of device you want to monitor (iPhone/Android).

• Pick a subscription plan and enter your card details to submit an order.

Once the payment is confirmed, you’ll receive an email with your credentials and installation guid

Although Paypal isn’t currently available as a payment method, we provide other convenient options.

You will receive the login credentials to your mSpy™ account immediately after the purchase.

As soon as the payment is confirmed, you will get an email with your login and password. You will need to follow the link provided to you in the email and log in to your account using your computer or smartphone. Once you log in, you will be guided through the installation process in order to set up monitoring.

Depending on where you are located, the bank statement may or may not include the word ‘mSpy’.

If you have a problem with purchasing an mSpy™ subscription, please follow the simple steps below:

• Check if you’ve entered your card details correctly and if there are enough funds on it.

• Contact your bank to make sure that your card can be used for Internet/international transactions.

• If the previous steps didn’t help, contact our Sales team in the live chat. They will be glad to assist you with renewing or upgrading your subscription.

If you aren’t satisfied with mSpy™, you may request a refund within 14 days of purchase. To request a refund, you have to complete a special form where you need to specify the amount and reason for cancellation. Before completing a form, please make sure the reasons for the refund don’t contradict our Refund Policy.